FedEx Express Dispatch Specialist
Concord Role Highlights
Role Essentials
- Stable workload with modern tooling and processes.
- Benefits: This role offers a competitive benefits package.
- Role in Concord: Dispatch Specialist
- Employer: FedEx Express (Hiring in Concord)
- Based in: Concord, NC (a key business district)
- This role centers on your professional skills within the Aviation And Cargo Logistics space in Concord.
- Compensation: $20-$28/Hour (approx. $49.9k/Year)
- This Concord-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our FedEx Express team in Concord, NC is growing.
- Benefit from working in Concord, a key hub for the Aviation And Cargo Logistics industry.
About FedEx Express Courier Dispatch
FedEx Express dispatch operations coordinate the precise timing of thousands of courier pickups and deliveries across every metro market in the country. Dispatch Specialists are the real-time commanders who assign routes, respond to on-call customer pickups, redirect couriers for service recovery, and ensure that every time-definite package meets its guaranteed delivery commitment. Working from station dispatch offices, these specialists balance volume forecasts, courier availability, and customer priorities simultaneously across dozens of active routes.
Position Overview
FedEx Express is hiring Dispatch Specialists to manage real-time courier routing and service coordination at local station facilities. You will assign daily route manifests to couriers, handle inbound customer pickup requests, and monitor route progress throughout the day to ensure on-time performance targets are met. This is an on-site office position within a FedEx Express station offering structured weekday schedules.
Key Responsibilities
- Build and assign daily courier route manifests using FedEx proprietary dispatch and routing software systems.
- Process real-time on-call pickup requests from customers, assigning the nearest available courier for immediate response.
- Monitor courier route progress via GPS tracking systems, identifying delays and rerouting for service recovery.
- Coordinate late-freight cutoff decisions with station management to maximize outbound sort inclusion.
- Communicate with couriers via mobile dispatch systems regarding route changes, customer instructions, and volume updates.
Qualifications & Benefits
Must be 18+ with a high school diploma or equivalent. Minimum 1 year experience in logistics dispatch, courier coordination, or transportation operations preferred. Exceptional multitasking ability, geographic familiarity, and comfort with dispatch software required. Strong verbal communication under time pressure essential. FedEx Express offers competitive dispatch specialist pay, weekday daytime hours, full medical/dental/vision, pension, 401(k), flight benefits, and tuition reimbursement.
Frequently Asked Questions
How much does the FedEx Express Dispatch Specialist position pay at FedEx Express?
This role offers a pay range of $20 - $28. Actual compensation may vary based on experience, shift, and location within Concord.
Where is this FedEx Express Dispatch Specialist job located?
This position is based in Concord, NC. FedEx Express has facilities throughout the region, but this specific opening is in Concord.
What benefits does FedEx Express offer for this position?
FedEx Express provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Does FedEx Express offer tuition assistance or education benefits?
Yes, FedEx Express offers fully funded tuition reimbursement programs. Eligible associates can pursue degrees and certifications at no cost through programs like Career Choice, covering tuition, books, and fees.
What qualifications do I need for this FedEx Express Dispatch Specialist role?
Most FedEx Express Dispatch Specialist positions at FedEx Express require a high school diploma or equivalent. Specific experience requirements vary by role. Check the full job description for details.
How do I apply for this FedEx Express Dispatch Specialist position in Concord?
You can apply directly on this page by clicking the 'Apply Now' button. The application process is quick and typically takes just a few minutes. FedEx Express reviews applications on a rolling basis.
